Support Center

Frequently Asked Questions

Find answers to common questions about Evozent. Can't find what you're looking for? Contact our support team.

Quick Answers

Get instant answers to your questions

Secure & Reliable

Trusted by healthcare providers worldwide

Expert Support

24/7 dedicated support team

Common Questions

Browse through our frequently asked questions to find quick answers about our hospital management system.

General Information

Evozent is a cloud-based HMS built specifically for Indian hospitals—from 50-bed clinics to 500-bed multi-specialty centers. Instead of juggling 5 different systems for billing, pharmacy, lab, and patient records, you get everything in one dashboard. We talked to 50+ hospitals to understand what actually works, and built a system that saves staff 10+ hours weekly on paperwork.

We work with all sizes—small clinics with 10-20 beds, mid-size hospitals with 50-200 beds, and large multi-specialty centers with 500+ beds. Whether you're running a single polyclinic or managing multiple hospital locations, Evozent scales with you. Our smallest client has 15 beds, our largest has 750 beds.

100% cloud-based. You don't need any servers, IT infrastructure, or expensive hardware. Just a computer and internet connection. Access your hospital data from anywhere—your office, home, or even while traveling. We handle all the technical stuff (servers, backups, security updates) so you can focus on patient care.

Three big differences: (1) We're built for Indian hospitals with features like ABDM integration, Indian insurance TPAs, and GST compliance. (2) Modern, easy-to-use interface—not the clunky 1990s software most hospitals struggle with. (3) Affordable subscription pricing starting at ₹999/month instead of ₹5-10 lakhs upfront. Plus, we actually answer support calls within 15 minutes.

Implementation & Setup

Most single-site clinics go live in 1–2 days, mid-size hospitals in 2–3 days, and multi-location chains in 1 week. A dedicated success manager handles data migration, staff training, and parallel-run—at zero downtime. We don't just dump software and leave. We stay until your team is comfortable and everything works smoothly.

Yes, we migrate everything—patient records, billing history, inventory data, staff details, and historical reports. Our team handles the entire migration process. You don't lose any data, and all your old records are searchable from day one. We've successfully migrated data from Excel sheets, Tally, and 20+ different HMS systems.

Absolutely. Every plan includes role-based live training (online + on-site for enterprise), printable quick-start guides, in-app tooltips, and a 24×7 help center with videos. Doctors get 1-2 hours of training, nurses 2-3 hours, and front desk staff 3-4 hours. Most users are productive within a single shift. We ensure 95%+ staff adoption within the first month.

Yes. We configure the system to match your existing workflows—not the other way around. Custom forms, templates, reports, user roles, and approval processes can all be tailored. For example, if your OPD has a specific registration flow or your billing needs custom packages, we set that up during implementation. Enterprise plans get advanced customization options.

Pricing & Plans

Transparent per-bed / per-user subscription—no hidden setup or upgrade fees. Clinics start from ₹999/month; hospitals get volume-based enterprise pricing with ROI typically delivered in under 8 months. Everything's included: implementation, training, data migration, 24×7 support, and unlimited updates. Book a demo for a tailored quote based on your facility size and modules needed.

No. What you see is what you pay. The monthly subscription includes implementation, training, data migration, support, hosting, backups, and all future updates. No surprise bills. Optional add-ons like custom integrations or extra training sessions are clearly itemized upfront. We believe in honest pricing—no fine print, no gotchas.

Our clients typically see 40% operational cost reduction, 30-35% revenue increase, 60% reduction in patient wait times, and 50% faster report generation. Most facilities achieve ROI within 8-12 months. For example, a 100-bed hospital saved ₹15 lakhs annually by cutting billing errors by 90% and reducing staff overtime by 40%.

Yes, we offer a 30-day free trial with full access to all modules. You can test the system with your actual workflows and data. Our team provides dedicated support during the trial period to ensure you experience the full value of Evozent. No credit card required to start. If you're not satisfied, just walk away—no questions asked.

Security & Compliance

Yes. Evozent is HIPAA, ABDM, and NABH aligned, hosted on ISO 27001 & SOC 2 Type II AWS infrastructure with end-to-end AES-256 encryption, role-based access, full audit trails, and nightly automated backups. Your data is yours—we never sell, share, or mine it. We've passed security audits from 50+ hospitals and government healthcare facilities.

Only authorized personnel with legitimate need. Access is strictly controlled through role-based permissions—doctors see clinical data, billing staff see financial data, and so on. Every access is logged in our comprehensive audit trail with timestamps and user IDs. You have complete control over user permissions and can revoke access instantly if someone leaves your organization.

We guarantee 99.9% uptime (that's less than 9 hours downtime per year). Our infrastructure runs on AWS with automatic failover, redundant servers, and real-time monitoring. If there's ever an issue, our team is alerted instantly and works to resolve it within minutes. We also maintain daily backups, so your data is safe even in worst-case scenarios.

Automated daily backups with 30-day retention. Your data is backed up to multiple geographic locations for disaster recovery. If you ever need to restore data (accidental deletion, etc.), we can recover it within hours. Enterprise plans get custom backup schedules and longer retention periods. You can also export your data anytime—it's your data, not ours.

Integration & Compatibility

Absolutely—and you don't have to rip and replace. Evozent can fully replace legacy HIS/EMR systems or co-exist with them through HL7/FHIR integration while you migrate at your own pace. Historical records are migrated and searchable from day one. We've successfully replaced systems from 20+ vendors including Tally, Marg, and custom-built software.

Evozent ships with 100+ pre-built connectors—HL7, DICOM, ABDM, major LIS analyzers, pharmacy ERPs, insurance TPAs, payment gateways, and wearables. Need a custom one? Our integration team ships it in 2 weeks for enterprise plans. We've integrated with everything from Roche analyzers to local pharmacy billing software.

Yes. We integrate with major insurance providers and Third-Party Administrators (TPAs) in India—Medi Assist, Vidal Health, Paramount, ICICI Lombard, Star Health, and 50+ others. Automated claim submission, eligibility verification, pre-authorization, and real-time claim status tracking. Cut claim processing time from 7 days to 2 days.

Yes. Evozent is cloud-native but our mobile and OPD modules work fully offline—queuing records locally and syncing automatically when the connection returns. We've tested it in tier-3 cities and on rural 2G networks. Critical functions like patient registration and billing continue even during internet outages.

Features & Modules

Evozent includes 20+ specialized modules: Patient Management, EHR, Appointment Scheduling, Clinical Management, Billing & Revenue Cycle, Pharmacy & Inventory, Laboratory Management, Telemedicine, Analytics & Reporting, Security & Compliance, OPD/IPD Management, Emergency & Trauma, Operation Theater, ICU/CCU, Radiology & PACS, Blood Bank, Ambulance Services, HR Management, CRM & Marketing, and more. All modules work together seamlessly—no separate logins or data silos.

Yes. Comprehensive telemedicine platform with HD video consultations, remote patient monitoring, e-prescriptions with e-signatures, virtual waiting rooms, secure messaging, and mobile app integration. Expand your patient reach by up to 200% with our virtual care capabilities. Perfect for follow-ups, chronic disease management, and rural patient access.

Yes. Patients can book appointments through your hospital website, mobile app, or WhatsApp. They get automated reminders via SMS/email/WhatsApp, can reschedule online, and see their appointment queue in real-time. Reduces no-shows by 40% and cuts front desk workload by 60%. Patients love the convenience, staff love the efficiency.

Yes. Manage multiple hospital branches, clinics, or diagnostic centers from one dashboard. Centralized patient records, inventory management, financial reporting, and staff scheduling across all locations. Perfect for hospital chains. Each location can have custom workflows while maintaining centralized control and reporting.

Support & Maintenance

24×7 human support (phone, chat, email), a dedicated customer success POC, proactive system-health monitoring, monthly product reviews, and a 15-minute average first-response SLA. Every new release is auto-deployed—you always have the latest version. We don't just fix problems; we help you get the most value from the system.

We guarantee 15-minute response time for critical issues (system down, billing blocked), 1-hour for high-priority issues (feature not working), and 4-hours for normal requests (questions, training). Our 24×7 support team includes healthcare IT specialists who understand your workflows. No outsourced call centers—you talk to people who know hospitals.

We provide ongoing training support for new staff members at no additional cost. Our online training portal is available 24/7 with video tutorials and documentation. We also offer scheduled group training sessions and one-on-one training for key personnel. Plus, the system has built-in tooltips and help guides for self-learning.

Click the 'Schedule Free Demo' button on our website or call us directly. Our experts will provide a tailored 45-60 minute demonstration based on your facility's specific needs and challenges. No pressure, no sales pitch—just a genuine walkthrough of how Evozent can help your hospital. We can do it online or visit your facility.

Still Have Questions?

Our support team is available 24/7 to help you with any questions about Evozent.

Email Us

[email protected]

Contact Form

Get personalized help

Evozent HMS

Hospital Management System

Initializing System

Loading Patient Modules

Setting Up Billing

Preparing Pharmacy

Configuring Laboratory

Almost Ready...

Please wait while we prepare your healthcare management environment...

Frequently Asked Questions

Quick Answers

Secure & Reliable

Expert Support

Categories

Common Questions

General Information

Implementation & Setup

Pricing & Plans

Security & Compliance

Integration & Compatibility

Features & Modules

Support & Maintenance

Still Have Questions?

Email Us

Contact Form

Evozent HMS

Frequently Asked Questions

Quick Answers

Secure & Reliable

Expert Support

Categories

Common Questions

General Information

Implementation & Setup

Pricing & Plans

Security & Compliance

Integration & Compatibility

Features & Modules

Support & Maintenance

Still Have Questions?

Email Us

Contact Form